Kenya Power Contact Customer Service Phone Number

Phone Number of Kenya Power Contact is 051 8005728, 0723 091324, 0733 414870 .
Kenya Power and Lighting Company (KPLC), also known as Kenya Power, is a provider ofservices, based in Kenya. It specializes in generating, transmitting and distributing electric energy throughout the country. Additionally, the company also offers emergency electricity services, electric metering, licensing and billing. The shares of the company are listed on the Nairobi Stock Exchange.

The company started business operations in the year 1983. Initially, it was named the East Africa Power and Lightingand later in October 1983, it adopted the name Theand Lighting Company Limited. The company serves a large number of residential as well as business customers countrywide. In June 2011, it changed its name to Kenya Power from Kenya Power and Lighting Company (KPLC). The corporate headquarter of the company is situated in Nairobi, in Kenya.

Customer Support Center of Kenya Power


Kenya Power undertaking is vital in providing adequate backing for customers to procure legitimate privileges of electricity. Kenya Power is ardent towards customer pleasure, provides essential information regarding prestigious services in an appropriate manner. However, the customers are recommended to get in touch with officials through the below mentioned numbers:
  • National Contact Centre: Call 95551 or 0703 070 707 | 0732 170 170
  • For Other Assistance: Call +0
  • Email Address:

Prestigious Role of Kenya Power


Kenya Power is committed towards the enlightenment of customers through 24x7 electricity. Kenya Power provide a predominant commodity, intended to customize standard with the insight of electricity. However, the customers are pleased with a conveniences to pay electric expanses online via:


Kenya Power Contact Address


The address of Kenya Power Contact is Stima Plaza, Kolobot Road, Parklands, Post Office Box 30099-00100, Nairobi, Kenya.

Kenya Power Contact Website


The Website of Kenya Power Contact is kplc.co.ke.

Kenya Power Contact Customer Support Service Phone Number


The customer support phone number of Kenya Power Contact is 051 8005728, 0723 091324, 0733 414870 (Click phone number to call).


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Kenya Power Contact Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Millicent CallsMay 28, 2018

Ms. Millicent On Phone To Kenya Power Contact Service
I wish to complain about poor service provision of the office in Tala, Office Kangundo. We reported about a default of some wires caused by a truck which interred with wiring along the entrance to Kwa Akamba, Kangundo area. The wires were affected thus blackout. five days down the line since we reported. You call their office you are told someone is coming. Requesting the service to be restored. Thank you
Millicent .

Reply
Customer care male
Mr. Kevin CallsApr 26, 2018

Mr. Kevin On Phone To Kenya Power Contact Service
Morning, we in Kamulu JJ area have been without power since Sunday 22-April-2014. Despite our several calls to you we have received/gotten any assistance whatsoever, kindly assist resolve the situation urgently its affecting our businesses. Ref number 3828397
Cell number 0720 784 461.

Reply
Customer care male
Mr. Isaac CallsApr 17, 2018

Mr. Isaac On Phone To Kenya Power Contact Service
I want to complaign about one week long black out in kalolen area Nairobi, someone must be sleeping on the job.

Reply
Customer care female
Ms. Irene Wayua Mutuku CallsApr 16, 2018

Ms. Irene Wayua Mutuku On Phone To Kenya Power Contact Service
Hallo, I paid for my tokens yesterday evening that is on Sunday date 15 of April 2018 and am yet to receive my units. My account is 37156538235. I have contacted KPLC contacts, but no one is responding. I kindly request for your assistance.

Reply
Customer care female
Ms. Tabitha Mwikali CallsMar 06, 2018

Ms. Tabitha Mwikali On Phone To Kenya Power Contact Service
We have not had electricity since yesterday in some parts of Ruiru. 0700825514.

Reply
Customer care male
Mr. Kairu Njoroge CallsDec 28, 2017

Mr. Kairu Njoroge On Phone To Kenya Power Contact Service
I am Kairu Njoroge Phone Number 0722981337. My mother by the name Margaret Waria wants to know his new account number. Her old account number is 0115030-01. Thanks.

Reply
Customer care female
Ms. Aisha CallsNov 15, 2017

Ms. Aisha On Phone To Kenya Power Contact Service
Hello i bought tokens yesterday, but i have not received any message my account number is 14104131157 please assistant me.

Reply
Customer care female
Ms. Roselyne Wanjiku CallsJul 28, 2017

Ms. Roselyne Wanjiku On Phone To Kenya Power Contact Service
Hey, we just relocated our offices at James Gichuru Road, and the account name is still under the previous owners. Kindly assist in the account name change process. ACCOUNT NUMBER:2913186-02.

Reply
Customer care male
Mr. Jimmy CallsJul 08, 2017

Mr. Jimmy On Phone To Kenya Power Contact Service
Power outage in kasarani. Can you please help us here because we are completely in the dark.

Reply
Customer care male
Mr. Jamess CallsJul 08, 2017

Mr. Jamess On Phone To Kenya Power Contact Service
I kasarani hunters some parts do not have power. Can you assist us please?.

Reply
Customer care male
Mr. Kenneth Kihara CallsJun 29, 2017

Mr. Kenneth Kihara On Phone To Kenya Power Contact Service
Good evening, Sir/Madam. Wants your guideline on new power connection; my house is in a range of not more than 200m from the last post yet I am told I should pay a fee of Ksh. 200, 000 which to me is way too much. This was a statement from a kplc office in Naivasha.

Reply
Customer care female
Ms. Veronicah Mwikali CallsFeb 05, 2017

Ms. Veronicah Mwikali On Phone To Kenya Power Contact Service
Hello, since yesterday around four, no power in some sections of Donholm area around kisumu ndogo stage. Up until now 12:45 pm, no power. Whats happening My account number 22120376771.

Reply
Customer care female
Ms. enock CallsNov 05, 2016

Ms. enock On Phone To Kenya Power Contact Service
we hav a problem in muthua uthiru our lights hav been.turned off because he has neva pay the bill but.us.we pay and he does not care so.i was requesting u to return the lights then charge the landlord in the court please help

Reply
Customer care male
Mr. Moses CallsOct 25, 2016

Mr. Moses On Phone To Kenya Power Contact Service
its has now be a month yet I have not receive my token, my landlord has said he has paid for and you have delayed with it, what is the way forward?

Reply
Customer care female
Ms. Daudi mutua CallsAug 19, 2016

Ms. Daudi mutua On Phone To Kenya Power Contact Service
Dear sir/madam.sisi hapa machakos tunashangaa sana (1)tumekaa kwa giza sasa kwa 1 week. (2)tangu akuna vundi ata mmoja akuja kutusaidia,watu wameenda kwa hio offisi bila mafanikio tangu monday..ukipiga simu wanasema gari yao iko busy.kwani gari ni moja machakos.tuko mwanyani-ikulu road karibu na mwanyani primary school.(tusaidiwe plz)

Reply
Customer care female
Ms. Jentrix CallsJul 30, 2016

Ms. Jentrix On Phone To Kenya Power Contact Service
I paid my last month's bill of 388 ksh after enquiring from you. But now the bill I have as my July bill is too much that's 1304kshs can it corrected coz it's only for home use. Thanks Jentrix.

Reply
Customer care male
Mr. Wallace CallsJul 28, 2016

Mr. Wallace On Phone To Kenya Power Contact Service
Am very disturbed by the current billing I've received for the last few months. I only use 3bulbs for my lighting a radio and TV and on rare occasions. Last month i received an exaggerated bill of 2800ksh. Have a feeling that the meter is not ok.

Reply
Customer care male
Mr. Ngetich Leonard CallsJul 26, 2016

Mr. Ngetich Leonard On Phone To Kenya Power Contact Service
I have tried to buy units for my prepaid account, but in return i receive a message that the ammount is not sufficient and yet i already still have eight units emaining.

Reply
Customer care female
Ms. Bessy Kathure CallsJul 26, 2016

Ms. Bessy Kathure On Phone To Kenya Power Contact Service
We have had power outage for two weeks now. We're receiving partial lights. Please help.

Reply
Customer care male
Mr. Arnoldmakori CallsJul 22, 2016

Mr. Arnoldmakori On Phone To Kenya Power Contact Service
Morning. We are having voltage problems in Kenyatta hospital doctors flats. Please assist us. It has been there since yesterday and our food in the fridge is going bad.

Reply
Customer care male
Mr. Dedan Rubiri CallsJul 19, 2016

Mr. Dedan Rubiri On Phone To Kenya Power Contact Service
Am from kinangop and av noted a problem concerning the connections the way those wires are being conneted to the kiosks pose a great danger to vehicles and buildings. Please make sure it is done well. At Guuru Muiruri building in Ndunyu njeru(nearby kiosks).

Reply
Customer care male
Mr. Martin N Muiruri CallsJul 11, 2016

Mr. Martin N Muiruri On Phone To Kenya Power Contact Service
I Bought token worth 300ksh on11 july by tel no 0731202809 Meter no 14251287869, but there is no response. I need the token pls.

Reply
Customer care male
Mr. Martin N Muiruri CallsJul 11, 2016

Mr. Martin N Muiruri On Phone To Kenya Power Contact Service
I Bought token worth 300ksh on11 july by tel no 0731202809, but there is no response. I need the token pls.

Reply
Customer care male
Mr. Dan CallsJul 10, 2016

Mr. Dan On Phone To Kenya Power Contact Service
Irritating power interruption within Kericho town and its environ. Thought upgrading was done less than two weeks ago. Pliz rectify it as it causes damages to electronics or you switch it off. Really wish we had other providers.

Reply
Customer care male
Mr. George CallsFeb 18, 2015

Mr. George On Phone To Kenya Power Contact Service
Do the Kenya Power understand the meaning of an emergency number. How can I call eldoret number severally without any response. The lines are either busy and when not no one cares to answer the call. Today the 18-2-2015 am angry with you guys because you gave no notice of power cut thereby inconveniencing my plans for tomorrow yet no one seems to care as if I do not pay my bills promptly.

Reply
Customer care female
Ms. Iscah CallsDec 14, 2014

Ms. Iscah On Phone To Kenya Power Contact Service
Hi, my complaint is about the frequent power outages. I live near the Ruiru by-pass we have not had power since 12th December 2014 and i called customer care number and was told it's a faulty transformer and they do not know when it will be rectified meanwhile food in our fridges continue to spoil and we have to throw them away. Is this fair and yet it's not the first time we have called Kenya Power about this why can not the technical team just find a permanent solution once and for all. THE ACCOUNT NUMBER 3743791. Hoping to get your response soonest. Regards, Unsatisfied customer.

Reply
Customer care user complaints

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