NJOI Customer Service Phone Number

Phone Number of NJOI is 03-9543 8100, 03-9543 3838 .
NJOI is a leading provider of satellite television services in the country that operated byMalaysia Holdings Berhad, a media entertainment company. NJOI is also the country's first subscription-free digital television service provider. AstroHoldings Berhad mainly comprises in four business segments including Pay-Television, Radio, Publications and Digital Media.

Valuable Contacting Details of NJOI


  • Contact Number for Technical Issues / General Inquiries
    Phone Number: 03-9543 8100
  • Contact Number for To Get Njoi
    Phone Number:
  • Contact Number For NIROZCOMM
    Phone Number: 603-3080 1086
  • Additional Contact Number for General Support
    Phone Number: 03-9543 3838


The company serves more than 3.5 million subscribers including Malaysian TV residential customers. Astro has over 170 television channels with the nearly 37 HD TV channels that is delivered through IPTV, Direct-To-Home satellite television and OTT platforms. In addition, the company also provides many services like HD, 3D, PVR, VOD and IPTV under the two brands including Astro B.yond and Astro On-The-Go.

NJOI Programmes and Channels


NJOI satellite TV service was released in the year 2011 byHoldings Berhad with theto provide affordable and high-quality satellite TV services for Malaysian citizens. NJOI provides 20 radio and 22 television channels to the customers across the country. The company's NJOI Radio channel has become the country's highest rated radio station with over 13 million weekly listeners.

The NJOI radio is available on both terrestrial and digital channels. NJOI also offers prepaid satellite television service to their subscribers across the country. NJOI prepaid satellite television service also allows the subscribers to access additional content on top of the existing 44 TV and radio channels.

NJOI Customer Service Network and Dealers


NJOI provides its services across the Malaysia through a large network of dealers, distributors and branches. Apart from this, NJOI has various customer service centers located in different cities and regions. For all other information including NJOI customer support, contact details and service centers, kindly log on to the official website of the company: astro.com.my


NJOI Address


The address of NJOI is Kuala Lumpur, Malasyia.

NJOI Website


The Website of NJOI is njoi.com.my.

NJOI Customer Support Service Phone Number


The customer support phone number of NJOI is 03-9543 8100, 03-9543 3838 (Click phone number to call).


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The postal and official address, email address and phone number (helpline) of NJOI Service Center and NJOI customer service phone number is given below. The helpline of NJOI customer service phone number may or may not be toll free.

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NJOI Phone Number Customer Service

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NJOI Source of Knowledge


astro.com.my/njoi
astro.com.my/njoi/channels
astro.com.my/njoi/faq
astro.com.my/njoi/njoidealers
en.wikipedia.org/wiki/njoi
njoi.com.my

Your Complaint, Suggestion, Complication, Review To NJOI

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NJOI Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Azman Bin Assan CallsMay 04, 2018

Mr. Azman Bin Assan On Phone To NJOI Service
Please help me to stop the subscibtion of the extra chanel that offer to me. Tq my card number . Hp 0198600677.

Reply
Customer care male
Mr. Nazri Bakri CallsMar 14, 2018

I'm attending my grand-aunt who facing a problem with her NJOI service. Later I found out that her NJOI decoder is faulty; there is no power at all. She's facing this problem since three weeks ago. And she do not now how to contact NJOI/ASTRO service. Our call to ASTRO customer service was not attended. Hope that NJOI technical team can solve her problem soonest possible. She is staying in No. 69, Jalan Anthinahapan, Tmn Tun Dr Ismail, KL. Her name is Khadijah Hashim and you may call her at 03-7727 2434. OR you may also call me (NAZRI) at 019-2360616 for explanation.

Reply
Customer care female
Ms. Angela Goo CallsJan 12, 2018

Hello,

I just have my NJOI Successfully installed last night and I wish to purchase one new channel via CH200. Have been sending message using the code available in CH200 to 33888 since last night till now. BUT keep receiving reply message as " CH200 service is temporarily unavailable"

Can you please help to advice. Thanks

Angela
012-2005678.

Reply
Customer care male
Mr. Wan CallsDec 23, 2017

Ape yg jd msalah?kalo da potong duit, knp msh xdapat nk tonton siaran yg dilanggan oleh pengguna. Knp sistem astro iNJOI ne lembap?.

Reply
Customer care male
Mr. Soi Wei Sing CallsDec 15, 2017

My Astro NJOI have no signal at all for a month. Try to call to customer service hotline, but always busy. Wondering if there anyone to answering call?.

Reply
Customer care male
Mr. Mohd Termizi.bin Abdul Razak CallsDec 09, 2017

Kenapa siaran NJOI hari ini tidak dapat ditonton.

Reply
Customer care female
Ms. Izyana CallsDec 06, 2017

HI. I bought NJOI prepaid baucher. After reload the prepaid i got message from NJOI said that the baucher number is invalid. Help me.

Reply
Customer care female
Ms. Canny CallsNov 12, 2017

Already online register so many time for NJOI package, but nobody reply and feedback. How can I do?
Any problems for astro?.

Reply
Customer care female
Ms. Koay Mei Lian CallsNov 04, 2017

Hi,

i want top up NJOI card, i try few time already cannot success. (when i received the link from SMS, ask me visit link, when i click the link pop out (CANNOT FOUND THE LINK ), please check!

today i call NJOI service center many times, nobody answer my phone?.

Reply
Customer care female
Ms. Leiw CallsOct 25, 2017

kenapa NJOIn saya tiada channel 300? apabila saya tekan 300, ia terus ke channel 301? minta bantuan tuan dan harap call saya secepat mungkin, tq
0196172489.

Reply
Customer care female
Ms. Leiw CallsOct 25, 2017

Hello, saya nak tanya kenapa NJOI saya tiada channel 300? apabila saya tekan 300, ia terus ke channel 301. Harap boleh bantu saya dan call saya secepat mungkin, tq
0196172489.

Reply
Customer care female
Ms. Angel Lor CallsOct 15, 2017

Hi, I'm Ms Lor. Can you tell me how to activation my Astro NJOI?.

Reply
Customer care female
Ms. Joey Mah CallsOct 15, 2017

Ms. Joey Mah On Phone To NJOI Service
Good day, I am user of and joi, my smart card number : 0154 0525 4028, our installation of decoder in month of August 2017, recently I had faced problem of connectitivity on the cannel CCTV four and others channel even we cannot watch the show on clear sunny day. Please check our decoder system and reply us. Thano you. From,
Joey Mah .

Reply
Customer care female
Ms. Ng yoke Kin CallsSep 22, 2017

Ms. Ng yoke Kin On Phone To NJOI Service
Recorder no power

Reply
Customer care male
Mr. Rosli Bin Ibrahim CallsSep 12, 2017

Selamat malam. Saya hendak dapatkan no ic pendaftaran untuk NJOI saya. Mungkin ada kesilapan semasa pendaftaran dahulu pada no ic saya. Bila saya hendak upgrade channel tidak dapat. Saya serta sekali gambar kad pintar NJOI saya.

Reply
Customer care female
Ms. Wan Noor Aniza Bt Wan Mohamad Nordi CallsSep 06, 2017

Kenapa telefon tak boleh, saya nak tnya kenapa masa first kol ckp promosi bulan pertama hanya bayar RM62. 30, Bulan kedua RM7. 50, Bulan ketiga and berikut nya perlu bayar 32. 30. Tapi kenapa sekarang saya perlu bayar sebulan 62. 30. Saya pakai NJOI, dia ckp NJOI, but promosi. So jelaskan kenapa perlu bayar 62. 30. Sila kol 0194061067.

Reply
Customer care female
Ms. Nazlina CallsAug 12, 2017

Ms. Nazlina On Phone To NJOI Service
Siaran njoy tidak berfungsi. Urgent. Urgent.

Reply
Customer care male
Mr. Zairi CallsJul 19, 2017

Mr. Zairi On Phone To NJOI Service
Susah sangat nak call cutomer service. MACAM MANA NAK CAKAP DENGAN CUSTOMER SERVICE.

Reply
Customer care female
Ms. Tan Jin Loong CallsJul 13, 2017

Ms. Tan Jin Loong On Phone To NJOI Service
we apologise for the service interruption this message show on my tv screen for two week ready...pls to restore it...my card id is RCO 0154 0170 1782...

Reply
Customer care male
Mr. Abdul Malek B. Mat CallsJul 13, 2017

Saya telah melanggan pek mustika sebanyak RM21. 20 untuk 15 hari melalui prabayar NJOI pada awal Julai 2017. Pek Mustika ini menawarkan 15 hari dan tambahan selama 15 hari percuma jika melanggan sebelum 31 Julai 2017. Masalahnya sekarang selepas 15 hari siaran tersebut telah tamat dan di mana 15 hari tambahan percuma yang dijanjikan dalam promosi pek ini. Untuk rujukan tuan saya nyatakan nombor akaun saya: 0919039340
Saya harap pihak Astro NJOI mengambil perhatian pada aduan saya ini dan menepati janji promosi yang ditawarkan. Terima Kasih.

Reply
Customer care female
Ms. Teo Siew Chin CallsJul 12, 2017

My NJOI account number service. Please help to check.

Reply
Customer care male
Mr. Eng Kong Pin CallsJul 11, 2017

Mr. Eng Kong Pin On Phone To NJOI Service
I already feedback two times why my astro smart card number 0150 3591 6392 still unable to use, tell me how I can do.

Reply
Customer care male
Mr. Zamsari Md Samsury CallsJul 01, 2017

Kenapa NJOI saya tiada siaran untuk chanel 122 dan 135. Sedangkan NJOI jiran saya ada siaran itu.

Reply
Customer care female
Ms. Khoo Poh Ean CallsJun 16, 2017

Recently i found there is one channel "go travel' missing or stop playing in NJOI that channel is my mum favorite. May you advice why is it mussibg.

Reply
Customer care male
Mr. Mohd Hafizi Bin Mamat CallsMay 29, 2017

Saya telah menelefon pihak NJOI customer service untuk tahu bila tarikh pemasangan akan dibuat setelah four hari menunggu. Saya email pada 28/5. Dan jawapan yg dpt ialah seperti dI screenshot. Hari ini saya call dan yg mengejutkan saya diberitahu appoinment tlh dibuat pada 27/5 mlm bahawasanya pihak kami bersetuju utk tarikh pemasangan pda 1/6. Sedangkan kami tidak mendpt sebarang call dr pihak NJOI/installer. Saya berharap pihak NJOI lebih bertanggungjawab. Janji two hari waktu bekerja seperti yang dinyatakan perlu ditepati.

Reply
Customer care male
Mr. Dsfasd CallsMay 14, 2017

Mr. Dsfasd On Phone To NJOI Service
Sdfad fssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss.

Reply
Customer care male
Mr. Hazrie CallsMay 13, 2017

Selamat malam saya nak tanya bahawa siaran NJOI saya mengalami masalah teknikal "please insert the correct astro smart card with the arrow facing up. (S2)"

No card NJOI 0154 0376 5231

Mohon tindakan segera tq NJOI.

Reply
Customer care female
Ms. kwan ngook ngoh CallsDec 20, 2016

Ms. kwan ngook ngoh On Phone To NJOI Service
saya punya astro njoi, sudah lama tak boleh tengok.....ada apa masalah....

Reply
Customer care female
Ms. roshidah bt md.nawi CallsDec 02, 2016

Ms. roshidah bt md.nawi On Phone To NJOI Service
siaran tv2, tv3, oasis x dapat lihat tolong ambil tindakan segera.call service njoi pn tak dapat,selalu tunggu..hrp dapat tingkatkn lg mutu njoi ni.

Reply
Customer care female
Ms. Tay CallsOct 03, 2016

Ms. Tay On Phone To NJOI Service
Your operator forced my brother to take up a package of your astro programme even though he repeatedly told him/her that he did not want it.

Reply
Customer care female
Ms. Runi Ak Seri CallsJul 05, 2016

Ms. Runi Ak Seri On Phone To NJOI Service
Apa hal saya on tV tiba-tiba keluar message ini :
We apologise for the service interruption
To resume service please SMS:
Astro RCO 0
and send to 66688
Saya sudah banyak kali message tapi asyik keluar message balas Request is unuccessful as multiple smart cards are found. Please type ASTRO space RCO space Astro Smart Card Number and Send To 66688. /Astro.

Reply
Customer care male
Mr. Amir Sabrin CallsJul 03, 2016

Saya tel INJOI tapi operator mesin yang sambut dan tunggu sampai habis kredit pun tiada org sambut. Saya cadang iNJOI tidak perlu set mesin sambut jika tiada pekerja yang bertugas. Just beritahu iNJOI tiada kerja atau tiada pekerja bertugas. Senang kita faham.

Reply
Customer care female
Ms. Siti Azsyaharah CallsJun 22, 2016

3 days ago, I call Astro NJOI customer service due to our NJOI package was changed to Astro Beyond. He told me that our NJOI package has changed to astro beyond eventhough i never agree to change the package. Can you solve my problem?.

Reply
Customer care male
Mr. Wan Hamden CallsJun 17, 2016

Saya ada masalah kad NJOI dan memberitahu bahawa kad tersebut hendak lah di sambung semula. Saya dari sarawak.

Reply
Customer care male
Mr. Shahmir Bin Mohd.naris CallsJun 15, 2016

Untuk pengetahuan pihak astro/NJOI, sudah lebih 15x saya call no keramat NJOI ni: 03-95438100
kredit fon dari rm30 tinggal rm1. 35 saje. Service NJOI memang teruksudah 3hari saya tak dapat tengok Tv disebabkan TECHNICAL PROBLEM dari pihak NJOI. TOLONGLAH SELESAIKAN MASALAH ASTRO NJOI SAYA NI. No. Acc astro NJOI saya: 0918430513
No Kadsim NJOI: 0111 7099 4245
No. Fon saya: 010-2051925.

Reply
Customer care female
Ms. Shanthi CallsJun 15, 2016

Hi, you all have the worst ever customer service la I called more than five times No any answer keep asking to wait If you all can not answer the calls then just shut down your customer service USELESS My NJOI line cannot use Cannot watch TV la Eeeeeeeeeee Stupid.

Reply
Customer care male
Mr. Ilyas CallsJun 15, 2016

Recorder NJOI saya slalu restart. Kenapa ?.

Reply
Customer care male
Mr. Thien Say Lah CallsJun 13, 2016

My astro NJOI have been block. RCO 0150 2284 8210. Please help to resume service. Thank you.

Reply
Customer care female
Ms. Kalimah Asmat CallsJun 13, 2016

Saya telah menerima panggilan daripada puan nabila dari pihak NJOI siaran euro saya tak dapat lagi. Panggilan Nombor dari puan nabilah 0379400400 untuk pakej NJOI.

Reply
Customer care male
Mr. Nasrul Hadi Bin Kusaini CallsJun 11, 2016

Saya bru pasang NJOI jumaat ten June 2016. Tapi hingga kini tak boleh topap. Bila nk topap guna rhb online atau mana2 online sistem mesti dia refund balik. Sistem fail. Tolong bantu saya. Hubungi 0132227123. Nasrul Hadi Bin Kusaini . No akaun 0949429314.

Reply
Customer care male
Mr. Mohammad Sah Bin Peni CallsJun 07, 2016

Mr. Mohammad Sah Bin Peni On Phone To NJOI Service
Cannot auto software updated for five days. 0138454246.

Reply
Customer care female
Ms. Ang Ling Ching CallsMay 26, 2016

I installed NJOI two or three years ago. Can i upgrade my NJOI to the most recent NJOI people use to install now.

Reply
Customer care female
Ms. Fam Fui Yin CallsMay 25, 2016

My NJOI service is interrupted. Please call me at 012-3266770. Thanks.

Reply
Customer care male
Mr. Rafizal Abdul Rahman CallsMay 22, 2016

NJOI cannot ON
The screen appeared as below:
We apologise for the service interruption. To resume service please SMS: Astro RCO 0150 1415 3041

Please advice. Thanks.

Reply
Customer care male
Mr. Lim Poh Chuen CallsMay 15, 2016

My NJOI can not view already send message Astro RCO 0110 5308 5566 to 66688, they said OK, but still can not view please check what is the problem.

Reply
Customer care male
Mr. Soo Kam Hoong CallsMay 13, 2016

Hi please check my NJOI decoder today switch on with message service not available and welcome to setup box and no signal already try
STB diagnostic' tuner scan same error
is there any charges for repairing?pls advise asap.

Reply
Customer care male
Mr. Feroz CallsApr 26, 2016

Hai. Setiap kali aku nak top up iNJOI mesti tak boleh. Banyak kali baru boleh. Dah tak de cara Lain ke NJOI nk makan duit pelanggan. Setiap kali nk top up kena charge. Stupid. Useless. Membongak yo kojo ee.

Reply
Customer care female
Ms. Siti Mariam Donny CallsApr 12, 2016

I cannot topup my NJOI prepaid. Keep on revert service currently not available. I keep on trying for one week. Already reload. I send message to 33310 to check balance. Please advice urgently. This NJOI is under name : Abdullah HakimIc : .

Reply
Customer care male
Mr. Erman Shah Bin Ali CallsMar 25, 2016

Kenapa saya topup NJOI menggunakan no akaun x lepas2. Mnta pencerahan.

Reply
Customer care male
Mr. Hapizi CallsMar 20, 2016

Why my NJOI display "Service currently not available".

Reply
Customer care user complaints

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